I participate in many meetings – in fact, every day I am involved in one or more meetings of one kind or another. There are staff meetings, conference calls, webinars, committee and task force meetings, board meetings, conferences, trade shows, and more. There is nothing more frustrating than unproductive meetings – they are a waste [...]
Archive for the ‘Meetings’ Category
Making Meetings Productive
Posted in Association Management Companies, CM Services, Leadership, Meetings, Uncategorized, Volunteerism on October 17, 2011 | Leave a Comment »
Teamwork Tips
Posted in CM Services, Meetings, Volunteerism, tagged associations, leadership, teamwork on February 22, 2010 | Leave a Comment »
I spent last week at the Annual Meeting and tradeshow of one of our association partners. The meeting and show were a success – despite the economy. Honestly I was a little worried going into the meeting. The leadership has been divisive recently and it was unclear going into the meetings whether they could overcome [...]
Great Customer Service Leads to Loyal Customers
Posted in CM Services, Meetings, Random, tagged customer service, hotels on February 15, 2010 | Leave a Comment »
My job requires me to travel a lot. I see many hotels all over the country. I am loyal to certain hotel brands. What makes me loyal to those brands? It’s not the quality of the beds, its not the quality of their food or the size of their workout facilities. Sure, those things can [...]
Virtual Meetings Haven’t Taken Over Yet
Posted in Association Management Companies, CM Services, Meetings, Uncategorized on February 1, 2010 | 2 Comments »
Several years ago, shortly after the internet was invented, the association and hospitality industries were very worried they would become dinosaurs because people no longer needed to meet in person. I must admit as we all have more demands in our lives, professional and personal – connecting with people through the internet as opposed to [...]


Rick Church is Head Coach of CM Services, Inc. The Association Partnership Company. CM Services pioneered the concept of developing long-term partnerships with national and international trade associations and professional medical associations. Mr. Church has published articles and given presentations about association leaders (both volunteer and paid). Mr. Church served as president of the Association Management Company Institute (AMCi). While on AMCi's Board of Directors, Mr. Church was very involved in the development of the AMCi/ANSI standard for Association Management Companies and the AMCi certification program based on that standard.