Archive for the ‘Meetings’ Category

I participate in many meetings – in fact, every day I am involved in one or more meetings of one kind or another. There are staff meetings, conference calls, webinars, committee and task force meetings, board meetings, conferences, trade shows, and more.

There is nothing more frustrating than unproductive meetings – they are a waste of everyone’s time – and time is a finite and very valuable resource.

Here are some tips I have for making meetings more productive. Let me know if you have any to share.

1. Publish an agenda (preferably a consent agenda) with meeting materials as much in advance of the meeting as possible.

2. Review all materials published for the meeting in advance of attending.

3. Be prepared to ask relevant and appropriate questions about the items being discussed.

4. Be respectful of all meeting participants, their opinions and their time.

5. Don’t interrupt people when they’re speaking AND don’t repeat what people have said when discussing an issue.

6.  If you are to report on the status of an issue, be prepared to report and answer questions that can be reasonably anticipated.

7.  If you are leading the meeting, make it clear to all participants at the beginning of the meeting what you hope to accomplish.

8.  If you are leading the meeting, be a facilitator – don’t insert your opinion on every issue, especially not before all others have expressed theirs.

9.  At the end of the meeting review the originally stated purpose and evaluate whether the purpose was acheived.

10.  Have fun!

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I spent last week at the Annual Meeting and tradeshow of one of our association partners.  The meeting and show were a success – despite the economy.

Honestly I was a little worried going into the meeting.  The leadership has been divisive recently and it was unclear going into the meetings whether they could overcome their challenges.  However, at the meeting the association leadership really started coming together.  They recognized the importance of working toward a common goal – the association’s mission.  Here are some of the reasons I think they are moving in the right direction together now:

1.  Leadership Training – we have offered one half day of leadership training twice a year for several years.  The training is never the same but is always focused on providing them the tools they need to be effective leaders.

2.  A Mission – the association has long had a mission statement.  We have focused the leaders on developing annual operating plans with the intent of moving them toward accomplishment of the mission.

3.  Cheerleading – every team needs to feel good about itself as a team and every person needs to feel good about themselves as a person.  We began cheerleading for the association and its leaders at this meeting and by the end of the meeting, many of the leaders were cheering for each other.

4.  Sharing – the leadership spent time getting to know each other personally at this meeting and shared commonalities and differences they have amongst each other.  This helped them remember each of them is an imperfect human being.

5.  Full Value Contract – this is a new idea one of our staff members found.  Essentially the group determined the behaviors they want to uphold as leaders of their industry trade association and agreed to create a “contract” which will be used to hold each other accountable to behaving appropriately.  Examples of the behaviors might be:  Treat people the way you would want to be treated; or Always listen to and consider others points of view.

These are just some examples of how we can get our teams working together toward a common goal.  What ideas can you add to the list?

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My job requires me to travel a lot.  I see many hotels all over the country.  I am loyal to certain hotel brands.

What makes me loyal to those brands?  It’s not the quality of the beds, its not the quality of their food or the size of their workout facilities.

Sure, those things can make a difference but if all else is equal, there is only one thing that makes me loyal to a hotel brand – the quality of the service I receive when I’m there.  Frankly, it all starts at registration.

When I register at a hotel, if the person behind the desk smiles, is courteous and friendly and shows they are interested in making my stay enjoyable and comfortable, I am much more likely to return to that hotel or one of its sister properties.  When they go that extra mile and ask probing questions to find out what my interests are and then offer suggestions to fulfill those interests, they create a customer for life.

Let me give you an example.  The other day I checked in to a hotel late at night.  My trip had been long and full of delays.  I was exhausted and ready to unpack and relax before my meetings started early the next morning.  I had to wait in line for several minutes before getting to the registration desk.  When arriving at the desk, I pulled out my drivers license and credit card as I always do and told them my name.  The registrar welcomed me to their hotel with a smile, looked me in the eye and called me by name.  While checking me in, instead of ignoring me, the registrar conversed with me – mostly asking me questions about where I was from, what brought me to their hotel, how long I had been traveling and when my meetings started.  After answering her questions, she quickly realized I hadn’t eaten all day and their restaurants were closed.  She could have easily told me where the most local restaurant was and put me in a cab.

Instead, realizing I was very tired and had an early meeting, she offered to call in an order for me from a local restaurant and went to pick it up and deliver it to my room.  Now, whenever I have the opportunity, I stay at that brand of hotels.

What makes you loyal to a brand?

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Several years ago, shortly after the internet was invented, the association and hospitality industries were very worried they would become dinosaurs because people no longer needed to meet in person.  I must admit as we all have more demands in our lives, professional and personal – connecting with people  through the internet as opposed to traveling to connect has some appeal.  We certainly are utilizing advances in technology to connect more often with members of our association partners through webinars, virtual committee meetings and more.  However, as time has passed, virtual meetings don’t seem to have taken over just yet.  Here are a few reasons why I think people will always need to meet face to face – at least occasionally:

1.  Business is all about relationships.  Relationships require some personal contact.

2.  People like a change of scenery.

3.  You can’t read the body language of all the people in the room when you’re meeting virtually.

4.  Marketing works and the hospitality industry wants us to travel to meetings.

These are some of my thoughts.  Do you have any to add to the list?  Do you think face to face meetings are going to be extinct?  Let me know what you think.

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