One thing I have noticed about most great leaders is they are grateful. They are grateful to have achieved success but most importantly, they are grateful to those people who help them achieve success. Part of that gratefulness includes regularly “thanking” their customers (external and internal).
See November 14 blog titled, Thank You
We recently received a newsletter from The Telephone Doctor that addresses this issue (among a few others). See the article here and pay special attention to point #5. I like the acronym WACTEO (We Are Customers To Each Other).
Great leaders remember everyone is their customer and treats everyone with respect and gratefulness. How many people have you thanked today?
Rick Church is Head Coach of CM Services, Inc. The Association Partnership Company. CM Services pioneered the concept of developing long-term partnerships with national and international trade associations and professional medical associations. Mr. Church has published articles and given presentations about association leaders (both volunteer and paid). Mr. Church served as president of the Association Management Company Institute (AMCi). While on AMCi's Board of Directors, Mr. Church was very involved in the development of the AMCi/ANSI standard for Association Management Companies and the AMCi certification program based on that standard.
Associations, Volunteerism and More 
Leave a Reply